Report an App Issue

If you're experiencing a problem with the Mainstream app, we'd like to know about it. Providing detailed information helps our team identify and resolve issues as quickly as possible.

Before Reporting an Issue

Please try the following first:

• Close and reopen the app.
• Restart your streaming device.
• Verify your internet connection is working properly.
• If you're using a Firestick or Android TV, try connecting through a VPN if available.
• Make sure you're using the latest version of the Mainstream app.

If the issue continues, please submit a report.

Submit Your App Issue

Please visit our Contact Us page:

https://portal.mainpointhosting.com/contact.php

For the Quickest Response

Please use the following format when submitting your report:

Device:
App:
Version (if known):
Issue:
Error Message:

Example

Device: Amazon Firestick 4K Max
App: Mainstream
Version: Latest
Issue: App closes immediately after opening.
Error Message: None

Common App Issues

Examples of issues you can report include:

• App crashes on startup
• App won't open
• Login problems
• Freezing or locking up
• Black screen
• Playback errors
• Audio problems
• Video problems
• Search not working
• Guide (EPG) not loading
• Unexpected app behavior

Additional Information (Recommended)

Including the following information can help us resolve your issue faster:

• Device model (Firestick, Android TV, Roku, etc.)
• Internet provider (ISP)
• Whether you're using a VPN
• Approximate time the issue occurred
• Whether the issue happens every time or only occasionally
• Screenshots or photos of any error messages (if available)

Thank You

We appreciate you taking the time to report app issues. Your feedback helps us improve the Mainstream experience for all customers. Our team reviews all reports and works to resolve confirmed issues as quickly as possible.